RETURN AND REFUND POLICY

 

At AdriannaPapellL, we want you to be satisfied with your purchase. We understand that choosing formal dresses, wedding dresses, and daytime dresses online can sometimes require careful consideration of size, fit, color, style, and occasion. This Return and Refund Policy explains the conditions and procedures that apply when you wish to return an item or request a refund.

By placing an order through https://adriannapapelll.shop, you acknowledge that you have reviewed this Return and Refund Policy.

1. Return Period

Unless otherwise required by applicable consumer protection law, eligible products may be returned within 30 calendar days from the date you receive the product.

The return period begins on the date the applicable product is delivered to you.

If an order contains multiple products delivered separately, the return period for each product begins when that particular product is delivered, unless applicable law requires a different calculation.

To request a return, please contact us at:

Email: info@adriannapapelll.shop

Please contact us before sending any product back. Unauthorized returns may not be accepted or may experience delays in processing.

2. Return Eligibility

To be eligible for a standard return, an item must generally meet all of the following conditions:

• The return request is made within the applicable return period.

• The item is unworn and unused.

• The item has only been reasonably inspected or tried on for size and fit.

• The item remains in its original condition.

• The item is clean and free from stains, makeup, perfume, deodorant marks, pet hair, smoke odor, or other odors.

• The item has not been washed, dry-cleaned, altered, repaired, dyed, damaged, or modified.

• Original tags, labels, accessories, packaging, and other included components remain attached or are returned where applicable.

• The product has not been damaged after delivery through improper handling or use.

For dresses and formalwear, customers should take reasonable care when trying on an item to prevent makeup, cosmetics, jewelry, food, perfume, deodorant, dirt, or other substances from coming into contact with the garment.

3. Formal Dresses and Wedding Dresses

Formal dresses and wedding dresses require additional care because they are often purchased for special events.

When trying on a dress, please do so on a clean surface and avoid wearing makeup, self-tanning products, perfume, deodorant, jewelry, or other items that could stain, snag, scratch, or otherwise damage the garment.

A dress that has been worn to an event, altered, washed, stained, damaged, or otherwise used may not qualify for a standard change-of-mind return.

This does not affect any rights you may have under applicable consumer protection laws concerning defective, misdescribed, or non-conforming products.

4. Daytime Dresses

Daytime dresses may be eligible for return when they satisfy the standard return requirements described in this policy.

Customers should inspect the item promptly after delivery and contact us if the product is damaged, defective, incorrect, or materially different from the product ordered.

5. Items That May Not Qualify for Standard Returns

To the extent permitted by applicable law, certain products may not qualify for standard change-of-mind returns, including:

• Items that have been worn beyond reasonable fitting or inspection.

• Items that have been washed or dry-cleaned.

• Items that have been altered or modified.

• Items damaged by the customer.

• Items with stains, makeup, perfume, deodorant, smoke, pet hair, or other contamination.

• Items missing original tags or components where those items are required for return eligibility.

• Personalized or specially made products where applicable.

• Products that are otherwise non-returnable under applicable law or clearly identified as non-returnable before purchase.

Nothing in this section is intended to exclude or limit mandatory consumer rights that cannot legally be excluded.

6. Wrong, Damaged, or Defective Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at:

info@adriannapapelll.shop

Please include:

• Your order number.

• The email address used for the order.

• A description of the problem.

• Clear photographs of the product and, where relevant, its packaging.

We will review the information and determine the appropriate resolution.

Where the issue is confirmed to be attributable to an error on our part, such as sending the wrong product or delivering a materially defective product, we will work with you on an appropriate remedy in accordance with applicable law.

7. Return Shipping Costs

We provide free shipping on all orders.

Free outbound shipping does not automatically mean that return shipping is free.

Unless the product is defective, damaged, incorrect, or otherwise subject to a legal remedy requiring us to bear the cost, customers are generally responsible for the cost of returning an unwanted or change-of-mind item.

If a return is required because of our error or because a product is defective or materially damaged, we will provide appropriate return instructions and address the applicable return shipping costs in accordance with the circumstances and applicable law.

8. Return Authorization

Please do not send a return to an address obtained from an old order, third party, shipping label, or another source.

After reviewing your return request, we will provide the applicable return instructions if your return is approved.

The return destination may depend on the particular order and fulfillment arrangements.

9. Return Condition and Inspection

Returned products may be inspected after they are received.

If a returned item does not meet the conditions of this policy, we may be unable to approve a standard refund to the extent permitted by applicable law.

If a product has been used, worn, altered, washed, damaged, stained, or otherwise reduced in condition beyond what is reasonably necessary to inspect the product, the return may be rejected or an appropriate deduction may be applied where permitted by law.

10. Refund Processing

Once an approved return has been received and inspected, we will determine the applicable refund.

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by applicable law.

We will process an approved refund within a reasonable period after the return has been reviewed.

After we issue a refund, the payment provider, bank, or card issuer may require additional processing time before the refunded amount appears in your account.

The time required for a refund to appear may vary depending on the customer's payment provider and location.

11. Partial Refunds

Where permitted by law, a partial refund may apply if an item is returned in a condition that does not meet the requirements for a full refund but remains eligible for some form of refund.

Examples may include missing components, packaging, or other conditions that reduce the value of the product.

Any deduction will be determined based on the circumstances and applicable law.

12. Exchanges

If you need a different size, color, or style, please contact us at:

info@adriannapapelll.shop

Exchanges may depend on product availability.

Because inventory can change quickly, we cannot guarantee that a particular replacement size, color, or style will remain available.

If an exchange is not available, an eligible return and refund may be offered instead, subject to this policy and applicable law.

13. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

However, once an order has entered processing, customization, fulfillment, or shipment, cancellation may no longer be possible.

If cancellation is not possible, the customer may need to follow the applicable return procedure after delivery.

14. Refused or Unclaimed Packages

If a package is refused or remains unclaimed and is returned to us or our fulfillment provider, the customer should contact us at info@adriannapapelll.shop.

Refund eligibility will depend on the reason for the return, the condition of the merchandise, applicable shipping costs, and applicable law.

Where permitted by law, costs incurred because a customer intentionally refuses or fails to collect a package may be deducted from an otherwise eligible refund.

15. Sale or Promotional Items

Unless otherwise stated at the time of purchase, promotional or discounted products remain subject to this Return and Refund Policy.

If a product is specifically identified as final sale or non-returnable before purchase, it may not qualify for a standard change-of-mind return, except where applicable law provides otherwise.

16. Consumer Rights

This policy does not limit, exclude, or replace any mandatory consumer rights available under the laws applicable to your purchase.

Depending on your country or region, you may have statutory rights concerning defective, unsafe, misdescribed, or non-conforming products.

Customers located in jurisdictions with mandatory withdrawal, cancellation, return, warranty, or conformity rights will retain those rights to the extent required by applicable law.

17. European Economic Area and United Kingdom Customers

If applicable consumer protection laws in the European Economic Area or United Kingdom apply to your purchase, you may have additional statutory rights.

For example, eligible consumers may have a statutory cooling-off or withdrawal period for distance purchases, subject to applicable exemptions and legal requirements.

Where mandatory law provides a right that differs from this policy, the mandatory legal right will apply.

18. How to Request a Return

To request a return, email:

info@adriannapapelll.shop

Please include your order number, the product you wish to return, the reason for the return, and any relevant photographs or information.

We will review your request and provide the appropriate instructions.

19. Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact:

AdriannaPapellL
Website: https://adriannapapelll.shop/
Email: info@adriannapapelll.shop

We are committed to handling legitimate return and refund requests fairly and in accordance with this policy and applicable consumer protection laws.