SHIPPING POLICY

Last Updated: September 9, 2026

AdriannaPapellL is committed to providing a simple and convenient delivery experience for our customers.

We are pleased to offer free shipping on all orders.

This Shipping Policy explains our order processing, shipping, delivery, tracking, address, customs, delay, and other shipping procedures.

By placing an order through https://adriannapapelll.shop, you acknowledge the terms described in this Shipping Policy, subject to any mandatory consumer rights that apply to your purchase.

1. Free Shipping

We provide free shipping on all orders.

Customers will not be charged a standard shipping fee for eligible orders placed through our website.

If any exceptional shipping charge applies to a particular product or destination, it will be clearly communicated before the order is completed.

2. Order Processing

After an order is placed, we begin processing it for fulfillment.

Standard orders are generally processed within 1–3 business days.

Business days generally exclude weekends and applicable public holidays.

Processing may take longer during:

• Major holidays.

• Promotional periods.

• Peak shopping seasons.

• High-volume sales periods.

• Product availability issues.

• Unexpected operational circumstances.

For products requiring additional preparation, processing may take longer than the standard processing timeframe.

3. Delivery Estimates

After an order has been processed and shipped, standard delivery is generally estimated at approximately 7–15 business days, depending on the destination and shipping carrier.

The overall estimated timeframe, including processing, is generally approximately 8–18 business days.

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary because of destination, carrier capacity, customs procedures, weather, holidays, transportation disruptions, remote-area delivery, and other circumstances outside our reasonable control.

4. International Shipping

We may accept orders from customers in different countries and regions.

International deliveries may be subject to customs clearance procedures, import requirements, local regulations, and other conditions imposed by the destination country.

Delivery times for international orders may therefore vary.

Customers are responsible for providing complete and accurate delivery information.

5. Customs Duties, Taxes, and Import Charges

Depending on the destination country, an international shipment may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.

Where such charges are imposed by the destination country and are not included in the purchase price or explicitly stated as included at checkout, they may be the responsibility of the customer.

Customs authorities may also delay a shipment for inspection or documentation.

AdriannaPapellL does not control customs authorities and cannot guarantee how long customs clearance will take.

6. Tracking Information

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking information may take some time to become active after the carrier receives or scans the shipment.

Tracking updates may also be delayed during transportation, customs processing, weekends, holidays, or periods of high shipping volume.

7. Delivery Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully verify:

• Full recipient name.

• Street address.

• Apartment, unit, suite, or building information where applicable.

• City.

• State, province, or region.

• Postal or ZIP code.

• Country.

• Any other information required for successful delivery.

If you notice an address error after placing your order, contact us immediately at:

info@adriannapapelll.shop

We will make reasonable efforts to assist with an address correction before shipment.

However, we cannot guarantee that an address can be changed once an order has entered fulfillment or has been handed to the shipping carrier.

8. Failed Delivery

A shipment may be delayed or returned when:

• The shipping address is incorrect.

• The address is incomplete.

• The recipient is unavailable where a signature or collection is required.

• The package is refused.

• The recipient does not collect the package.

• Customs clearance is not completed.

• Import requirements are not satisfied.

• The destination is inaccessible.

• The carrier cannot complete delivery for other reasons.

If a package is returned to us or our fulfillment provider, please contact us at info@adriannapapelll.shop so that we can determine the available options.

Where permitted by applicable law, additional costs resulting from an incorrect address, refusal, or failure to collect a package may be the customer's responsibility.

9. Delayed Shipments

Although we aim to meet our estimated delivery timeframes, delivery delays can occur.

Possible causes include:

• Severe weather.

• Carrier disruptions.

• Customs inspections.

• Customs delays.

• Transportation interruptions.

• Public holidays.

• Peak shopping periods.

• Address problems.

• Security restrictions.

• Government actions.

• Unexpected logistics disruptions.

• Other circumstances outside our reasonable control.

If your order appears to be delayed, please contact us at:

info@adriannapapelll.shop

We will review the available shipping information and assist where reasonably possible.

10. Lost Packages

If tracking information indicates that a package has been lost or has not reached its destination within a reasonable period, please contact us.

We may request information such as:

• Order number.

• Shipping address.

• Tracking number.

• Delivery status.

• Confirmation of whether the package was received.

We may work with the applicable carrier or fulfillment provider to investigate the shipment.

The available resolution will depend on the circumstances, carrier findings, and applicable law.

11. Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery area.

• Your front door or building entrance.

• A secure location around the property.

• With household members.

• With neighbors or building management.

• Any carrier delivery photographs or notes, where available.

If the package still cannot be located, contact us at info@adriannapapelll.shop.

We may ask the carrier to investigate the delivery.

12. Damaged Packages or Products

If your package arrives visibly damaged, please inspect the contents as soon as possible.

If a product is damaged, defective, or materially affected during delivery, contact us promptly at:

info@adriannapapelll.shop

Please provide your order number and photographs of the product and packaging when possible.

We will review the circumstances and determine the appropriate solution in accordance with our policies and applicable law.

13. Incorrect Products

If you receive a product that is different from the item you ordered, please contact us promptly.

Please provide:

• Your order number.

• A description of the discrepancy.

• Photographs of the product received.

• Any relevant packaging or shipping information.

We will review the issue and work toward an appropriate resolution.

14. Multiple Shipments

Depending on product availability, fulfillment arrangements, or logistics requirements, products from the same order may occasionally be shipped separately.

If an order is divided into multiple shipments, customers may receive separate tracking information.

A partial delivery does not necessarily mean that the remaining products are missing.

15. Formal and Wedding Dress Orders

Formal dresses and wedding dresses may require additional care during fulfillment and transportation.

Customers should inspect these products promptly after delivery and before wearing, altering, cleaning, or otherwise modifying them.

If there is a problem with a formal dress or wedding dress, please contact us before making alterations or repairs.

Alterations, washing, dry-cleaning, or other modifications performed after delivery may affect return or refund eligibility.

16. Shipping and Returns

Our outbound shipping is free, but free shipping does not automatically mean that return shipping is free.

Unless a return is required because of a defective, damaged, incorrect, or materially non-conforming product, customers may be responsible for return shipping costs under our Return and Refund Policy.

Please review our Return and Refund Policy before sending any product back.

17. Shipping Restrictions

Certain destinations may be subject to shipping restrictions because of local regulations, carrier limitations, customs requirements, geographic limitations, or other circumstances.

If we are unable to fulfill an order to a particular destination, we may contact the customer regarding available options.

If an order cannot be fulfilled and payment has already been collected, an appropriate refund will be provided where applicable.

18. Holidays and Peak Periods

Orders placed during major holidays, promotional events, seasonal sales, or other high-volume periods may require additional processing or delivery time.

Carrier networks may also experience increased volumes during these periods.

We recommend placing orders sufficiently in advance when an item is needed for a specific event, wedding, ceremony, celebration, or other important occasion.

Because delivery dates cannot always be guaranteed, customers should allow reasonable additional time for formalwear and event-related purchases.

19. Delivery Estimates Are Not Guarantees

Any delivery timeframe displayed on our website, at checkout, in shipping information, or in communications is an estimate unless expressly stated otherwise.

We cannot guarantee a specific delivery date when the delay is caused by a carrier, customs authority, weather event, government action, incorrect address, or other circumstance outside our reasonable control.

Nothing in this section limits any mandatory delivery rights available under applicable law.

20. Order Changes and Cancellation

If you need to change an order or cancel it, contact us as soon as possible at:

info@adriannapapelll.shop

We will make reasonable efforts to accommodate requests before fulfillment begins.

Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.

In such circumstances, the applicable Return and Refund Policy may apply.

21. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information.

• Monitoring tracking information where available.

• Completing any required customs or import procedures.

• Paying applicable duties or taxes where required.

• Collecting packages where necessary.

• Contacting us promptly if a shipping issue occurs.

Providing inaccurate information may cause delivery delays or additional costs.

22. Third-Party Carriers and Fulfillment Providers

We may use third-party shipping carriers and fulfillment providers to deliver orders.

Once a package is transferred to a carrier, delivery may be affected by circumstances outside our direct control.

Where applicable, we may work with the carrier or fulfillment provider to investigate delivery problems.

23. Force Majeure

We are not responsible for shipping delays caused by events beyond our reasonable control, including natural disasters, severe weather, transportation failures, labor disputes, government restrictions, customs delays, epidemics, pandemics, supply chain disruptions, infrastructure failures, or other extraordinary events.

We will make reasonable efforts to assist customers and resume normal fulfillment when circumstances permit.

24. Contact Us About Shipping

For questions regarding shipping, tracking, delivery, delayed orders, damaged packages, incorrect deliveries, or other shipping matters, please contact:

AdriannaPapellL
Website: https://adriannapapelll.shop/
Email: info@adriannapapelll.shop

We are committed to providing customers with clear shipping information and reasonable assistance throughout the delivery process.